Black Diamond Casino is an internet gaming site that focuses solely on casino games. And its years in the business as a part of the Engage Entertainment Group gives it name recognition and a history of transparency and trust to which its players can attest.
With a history that dates back to 1999, Black Diamond has been able to evolve with the industry and the technology that enables it to offer the best internet casino games on top platforms like Microgaming and Betsoft. Nearly two decades of experience has also allowed the company to perfect its customer service responses, create a site that is navigation-friendly and nicely categorized, and become a leader in the industry.
Not many online casinos talk about environmental concerns and address their carbon footprint, but that is just one of the ways that Black Diamond sets itself apart. The employees work as an interconnected group, all looking to serve the customers and grow the company, all while offering 24-hour customer service and promoting responsible gambling messages.
Meanwhile, player needs remain paramount. When Black Diamond customers requested bitcoin for deposits, the site offered that option. When players wanted to try games for free before playing for real money, management arranged for many of the games to offer a “try now” button.
The Black Diamond site is based in Antigua and Barbuda and holds a Curacao gaming license from that nation’s government. All licenses and certificates are current and regularly audited to ensure compliance with the latest industry standards.
Casino Details
As a subsidiary of Engage Entertainment, Black Diamond is a part of a network that employs various software platforms to expand its game offerings. Microgaming and Betsoft are the most prominent software names, but Habanero, Rival, ViG, and Pragmatic Play are also well-known in the industry. This provides a variety of options that few other sites can claim.
Black Diamond is currently an English-only site that offers hundreds of games from slots to live table games. And the games and players alike are protected on the site by McAfee Security, Norton, and the PCI Security Standards Council that verifies all encryptions and other security measures.
Casino Games
There are numerous sections in the Black Diamond Casino, from pokies (slots) to table games, from video poker to other games like keno and scratch cards.
The slots offer a wide variety of games, the most popular of which are listed in the “top games” category and feature names like Black Diamond and Diablo 13 Jackpot. There are several jackpot options that offer sizeable payouts when they hit. And the video poker options exceed most players’ expectations with dozens of games. Besides Jacks or Better and Deuces Wild variations, there is also video three-card rummy and Oasis poker.
Table games have the standard fare but with many variations, such as European and American roulette,
multi-hand and Royale blackjack, and pontoon. The live casino section is where many players go for their dose of interpersonal contact, as they can talk with the dealers as the games are dealt in real time, giving off the feel of a real casino. Those games include blackjack, roulette, baccarat, and Super6.
Bonus Offers
There are quite a few specials and bonuses for Black Diamond players. New players have several opportunities to cash in, and returning players can always receive a deposit bonus and receive cash back via the loyalty program.
- Welcome bonus: 200% on first deposit plus 25 free spins, 100% on second through fourth deposits and 175% on fifth deposit, new player tournament to win up to 10-times first deposit
- Bitcoin bonus: 400% on first three deposits when using bitcoin
- Daily deals: Several deposit bonus options every day of the week
- Promotions: Sunday slot and table game tournaments, Thermal Thursday tournaments, Grand VIP tournaments three days per week, regular monthly specials
- Loyalty bonus: 15% cashback on all deposits
Deposits & Withdrawals
Black Diamond Casino makes deposits and withdrawals simple, though players should know that their first withdrawal may be subject to verification as an extra layer of security. Players may be required to provide a copy of a valid photo identification, copy of a recent utility bill, and copy of the card used to fund the account, if applicable.
Bitcoin
- Deposits: Up to 10 minutes, no cost, $10 minimum
- Withdrawals: NO
Visa & Mastercard
- Deposits: Immediate, costs may vary by bank, $10 minimum
- Withdrawals: NO
EcoPayz
- Deposits: Immediate, no cost, $10 minimum
- Withdrawals: NO
Paper check
- Deposits: NO
- Withdrawals: Up to 7 days, $20 fee, $300 minimum
E-check
- Deposits: NO
- Withdrawals: Up to 5 business days, $10 fee for under $1,000 and $20 for over $1,000, $100 minimum
Bank wire
- Deposits: NO
- Withdrawals: Up to 5 days, $29 fee, $500 minimum
Customer Service
The recommended way of contacting the Black Diamond customer service team is via live chat, though email is also efficient and garners a quick response. They are available 24 hours every day.
- Email: support@blackdiamondcasino.net
- Telephone: 1-855-396-1897
- Live chat
Final Thoughts
As Black Diamond continues to grow with its customers, it maintains a player-first mentality and a flare for transparency. A few items could be explained in more detail, such as the fine print of the bonuses and promotions, and there could be more deposit and withdrawal options, especially ones that allow both types of transactions using one method, like bitcoin.
Even so, the overall experience on Black Diamond is one that makes players feel that they’re at home. With promotions for every day of the week, special tournaments, many new player welcome offers, and a very responsive customer service department, the site is tailor-made for today’s players.
It also helps that Black Diamond Casino is available for all types of computers and mobile devices, with an easy login process that requires no download to access the site, games, or account.
The introductory offers are the main reason that most players try Black Diamond in the first place, but they keep coming back for the reload bonuses, constant promotions, and unique variety of games.