The unique look of CasinoMax is what initially draws many players to the online casino, but it is the prioritizing of customers that keeps them coming back.
CasinoMax stands out from its competitors in several ways, one of which is that it offers only casino games and doesn’t try to branch out into online poker or sports betting. It stays focused on slot games and table games. But it also brings in the latest and best offerings so the site remains fresh and exciting.
It also sets itself apart in that it truly does put customers first. CasinoMax has customer service representatives available around the clock and employs people who are very familiar with the online casino experience. They are also tasked with treating every customer like a VIP, as the service a player receives doesn’t depend on the amount of money they deposit.
CasinoMax and its parent company, Entertainment Software Group, are licensed by the Curacao E-Gaming Licensing Authority. In line with its goal of being transparent, the company makes every effort to display the Curacao regulator symbol, the licensing registration number, and contact information for Entertainment Software Group. Transparency is key to earning the trust of customers.
Max is the host of the site and serves as the emcee of CasinoMax, offering a site tour and explaining various pages and games as players explore the site.
Casino Details
Using RealTime Gaming software, CasinoMax brings an impressive number of games to its players, some even exclusive to its site. And RTG is one of the most popular platforms for online casinos today.
This online casino is available for download or for play in any major internet browser, and it is compatible with all Apple and Android mobile devices. Players can access their account and the site’s games in any way they choose.
In addition to submitting to audits by the Curacao regulator that holds its license, CasinoMax uses a random number generator (RNG) that is verified to meet industry standards. This ensures that all games are fair, and no outside forces can influence the outcomes of the games. They also undergo monthly tests by Technical Systems Testing, a third-party entity that audits the accuracy of the RNG and all associated games on CasinoMax.
Casino Games
More than 100 slot games give players a range of choices for CasinoMax games, and they can also be searched by 3-reel games, 5-reel, 6-reel, ones with bonus rounds, and those with progressive jackpots. The progressives all offer massive payouts, with $95xxx on the low end and more than $2.6 million on the high end for Aztec’s Millions. The newest of the games is Dragon Orb, and players even receive a preview video of the game before they decide to play. It is easy to find the new games, though, as they are in a category of their own.
There are also more than 50 video poker variations, and the table games section offers everything from standard blackjack and baccarat to Super 21, Tri-Card Poker, Pai Gow Poker, Pontoon, and Vegas Three-
Card Rummy. Other games in the specialty section offer keno, craps, and a scratch card option.
Bonus Offers
The bonus options are aplenty, more than most larger casinos on the internet offer.
- Welcome bonus: 300% up to $3,000 for first, second, and third deposits
- Alternate welcome bonuses: 150% up to $1,500 for table games, 20 free spins for 10 days
- Daily deals: 25% cashback (Monday), 100% up to $1,000 twice (Tuesday), 55% up to $555 plus chip (Wednesday), 65%-75% reload (Thursday), 70% plus $20 chip (Friday), 50% plus 10 free spins (Saturday), various (Sunday)
Deposits & Withdrawals
CasinoMax players can choose to perform transactions in US dollars or Canadian dollars, and conversion fees may apply. Also, any fees charged by banks for international fees cannot be covered by the site.
All withdrawals must be processed back to the same method of deposit if possible, and players must be willing to provide a photo identification, proof of address, and photocopies of a debit or credit card if used.
Bitcoin
- Deposits: Up to 10 minutes, no cost, $30 minimum, $1,000 maximum
- Withdrawals: Up to 2 business days, no cost, $30 minimum, $4,000 maximum
Visa
- Deposits: Immediate, no cost, $35 minimum, $1,000 maximum
- Withdrawals: Coming soon
Mastercard
- Deposits: Immediate, no cost, $35 minimum, $1,000 maximum
- Withdrawals: NO
Check
- Deposits: NO
- Withdrawals: Up to 5 business days, $25 fee, $200 minimum
Bank wire
- Deposits: NO
- Withdrawals: Up to 5 business days, $25 fee, $200 minimum, $4,000 maximum
New methods of deposits and withdrawals to be added soon include Skrill, Neteller, and EcoPayz. Check with a customer service representative to see if they are available at the time you look to make a transaction to your online casino account.
Customer Service
Representatives are available for CasinoMax customers 24 hours per day, seven days per week via:
- Telephone: 1-844-886-7198
- Live chat
- Facebook Messenger
Final Thoughts
One of the best decisions by CasinoMax was transparency. It is evident on every page of the website, even on promotion and bonus pages where every requirement of the deal is written in plain print. There are no secrets or small-print details that players find out after they make a decision. The operator makes every detail clear and provides round-the-clock customer service to answer questions about anything, never making customers feel like they are a burden.
As CasinoMax grows, it continues to add more perks for customers. For example, it is in the process of adding more payment processing methods for customer convenience. More games are being added regularly as well.
Meanwhile, there are bonuses available for every day of the week. Players are able to watch a video of each game before playing it, and they are alerted to the arrival of new gaming options.
CasinoMax truly puts the customer first.