When it comes to land-based gaming, players who have a complaint will generally speak to the casino management team. With online gaming now becoming more prevalent in the US, players may not be sure as to who to complain to when a problem or issue arises. Of course, online and casino poker sites offer customer support. but what if you have a complaint that needs further attention? In Pennsylvania, the Gaming Control Board has announced that disputes by patrons as well as non-criminal complaints can be filed online within the Board.
Not only can players file complaints on interactive operations, but the Board is also taking complaints for land-based venues online. The state’s Race Horse Development and Gaming Act states that all non-criminal complaints as well as dispute claims by patrons are to be filed with the Board and investigated by the group.
Criminal acts or violations are to be sent to the State Police and then an investigation is started. With the online option now open, players can easily post information to the Board as they see fit. This could be both a good and bad thing for the Board as they will be able to take care of issues, but also might receive silly complaints.
According to the board, for a complaint or dispute to be filed against online gambling operations, the individual will have to file with the gaming provider. The filing must take place within 30 days of the incident and an electronic form filled out correctly for the issue to be reviewed. A complaint can then be filed in person via the Gaming Control Board with a Casino Compliance rep at any of the gaming venues.
All information provided is confidential and will be reviewed before any action or steps are taken to remedy the situation.
Overseeing Gambling Industry
The Gaming Control Board is in charge of all gambling that was legalized based on legislation from 2004 and then again in 2017. The Board covers race horse gambling as well as slots and table games at casinos along with the recent addition of online gambling via casino and poker sites, plus sports betting.
On top of that, the Board is over the new video gaming terminals going in at truck stops and the online gaming options to be added at airports. Each of these new industries are expected to be launching in the near future.
Currently, Pennsylvania is home to 10 racetrack/casino and casino venues. There are also two smaller resort style casinos. An additional casino is in the works via Stadium Casinos, though it has yet to be constructed.
The industry is booming and as it grows, only more options will be on offer. The Board certainly has their hands full, with the managing and overseeing of several industry sectors. It will be interesting to see how the online format works and if the conflicts or issues are taken care of in an easier manner than before with this new method.