Sun Palace Casino Review
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Sun Palace is an ideal destination for US-based casino players, but not necessarily for players from the rest of the world. The site imposes double bonus clearing requirements on players from Europe, and only allows account balances to be held in US dollars – which may mean you lose a little on the exchange rate if you fund an account from a source held in another currency.
Those issues aside, Sun Palace Casino is a long-established destination for online action – the site having been launched in 2002 by the well-regarded Main Street Vegas Group. The casino software is provided by Realtime Gaming, whose systems are tested on a regular basis for fairness by Gaming Labs Certification, and whose Random Number Generator is certified by an accredited testing facility.
The Sun Palace Casino Free $50 No-Deposit Bonus
The free $50 no-deposit bonus at Sun Palace Casino is an exclusive offer available to readers of USGamblingSites.com. In order to take advantage of the offer, click on any link to the casino on this page, which will take you to a unique landing page (if you don’t arrive at a page offering you a $50 no deposit casino bonus, clear the cookies in your browser and try again).
Then click on the “Play Now” button to create your account – ensuring that the Sun Palace Casino coupon code “50FREECASH” appears in the Redeem Coupon Code field on page 3 of the account registration form. Once the account registration process is completed, you have the option of playing your no deposit casino bonus on the downloadable casino client, in your browser, or via a mobile device.
The no deposit bonus has a few restrictions attached to it inasmuch as you have to rollover the free casino money 80 times before you can request a withdrawal of your winnings (or 120 times if you want to play Blackjack and video poker games).
As mentioned earlier, the clearing requirements are doubled if you live in Europe, and there is also a $100 limit on the amount you can withdraw.
First Deposit Bonuses at Sun Palace Casino
If you have enjoyed your experience while spinning up the no deposit casino bonus, the wise thing to do is re-invest it. Sun Palace Casino offers a variety of first deposit bonuses depending on the games you want to play while clearing the bonus. First deposit bonuses can range between a 150% and a 400% bonus on the amount you deposit, with rollover requirements of between 30x and 90x.
Details of each bonus and its applicable coupon code can be found in the cashier section of the casino software. You should enter the coupon code of the bonus you want to claim before making your deposit, but if you forget you can have the bonus applied retrospectively by contacting Customer Support. Just make sure you haven’t started playing for real money before speaking with them.
Plenty of Reload Bonuses to Take Advantage Of
Once you have taken advantage of the first deposit bonus at Sun Palace Casino, there are plenty more reload bonuses available. As with the first deposit bonuses, the choice of options is clearly displayed in the cashier section of the casino software, with the percentage bonuses and the clearing requirements again subject to the type of casino games you want to play.
One important thing to note is that the majority are “sticky” bonuses inasmuch as once you have met the wagering requirements, you will not be able to withdraw the bonus element of the offer – just any winnings you have accrued. Some of the bonuses have restrictions on the maximum amount you can win, while others are only available to players who have verified their accounts.
The Options for Playing at the Casino
As I mentioned earlier in my Sun Palace Casino review, there are three options for playing at the casino. The first is a downloadable client, which is only compatible with Windows PCs. Mac users will have to use the Instant Play version of the software, while the site also offers an excellent mobile-optimized website which works on both Android and iOS devices with no app download required.
With the exception of casino tournaments, there is little difference between the availability of games on any of the options. I found the mobile casino convenient but played on the downloadable software more due to habit. Because of this, I didn’t experience a problem with temporary files slowing down my computer – a problem that sometimes affects older computers when you use the Instant Play software.
Funding Your Account at Sun Palace Casino
The options for funding an account can vary according to your location. US-based players are limited to Visa, Mastercard, Gift Cards, Money Orders, and Bitcoin. Maximum limits are applied to some of the deposit options that could create an issue if you want to take advantage of the largest bonuses. You can get around this issue by contacting Customer Support.
Fee-free withdrawal requests are processed within two weeks provided you have verified your account. US-based players can request a withdrawal by regular check (min. $150/max. $399), courier check (min. $400/max. $2,500) or by ACH direct deposit (min. $150/max. $1,250). There is a weekly withdrawal limit of $2,000 until you reach the higher levels of the Loyalty Program.
Great Choice of All Types of Casino Games
To date, my Sun Palace review may appear a little cautious because I feel it is necessary to alert visitors to issues that may affect their gaming experience. However, no such concerns exist when it comes to the choice of games. The lobby is packed with casino games of all types – with more than 150 slot games to choose from, plus dozens of video poker and table games.
Something not advertised very much on the website and only available in the downloadable client is the casino tournaments. These have various buy-ins and provide the opportunity to win some serious cash on top of any money you win while playing in the tournaments. Unfortunately, you cannot use any bonus funds to play in these events and there is a limit applied of $2,000 to how much you can win.
The Sun Palace Casino Loyalty Program
One of the best reasons for playing at online casino is its Loyalty Program. This consists of a five-tier VIP scheme which rewards you with bigger and better offers the higher you climb the levels. Even at the lowest levels you are eligible for Points-for-Cash exchanges, monthly cash prizes based on the value of Comp Points redeemed, and entry into weekly and monthly draws giving away more cash prizes.
As your status in the Loyalty Program increases, the clearing requirements for bonuses come down, the Points-for-Cash exchange rate goes up, and limits are raised on how much you can withdraw each week. Having only played at the casino for a limited period of time, I can see how you don´t have to be a high roller in order for the Loyalty Program to be lucrative for most players.
Good Customer Support but No Social Media
Customer Support is available via Live Chat and email. There is no toll-free number if you want to speak with someone, and there are times during the day when Live Chat goes off-line. Fortunately, I didn’t experience any problems that required me to contact Customer Support – I just used the email service to verify my account and used Live Chat to test it for the purposes of this review.
In my test, I found the service was answered quickly, that the rep on the other end was knowledgeable, and my questions were answered clearly and concisely. Nonetheless, one thing I was surprised about was the lack of social media engagement. The site relies on email for all its marketing efforts, which means you could miss an opportunity if you have a particularly aggressive email filter.
The Pros and Cons of Playing at Sun Palace Casino
So, what are the pros and cons of playing at this site? That’s largely going to depend on where you live. There are certainly advantages if you are a US-based player, but if you are reading this review from anywhere else in the world, you may want to look elsewhere once you have played the no deposit casino bonus. Here’s a summary of my least favorite bits of Sun Palace Casino:
- The casinos website is horrendously out-of-date.
- Bonus restrictions apply for players outside the US.
- The majority of reload bonuses are “sticky”.
If you can get over these shortcomings, you will probably enjoy quite a good experience at Sun Palace Casino. The bonuses are fairly generous, the clearing requirements are industry standard, and cashouts are reliable. The three best reasons I found for playing at the site were:
- The free $50 no deposit casino bonus is the sites major attraction.
- A very respectable mobile product for playing casino games on the go.
- A potentially lucrative Loyalty Program with good benefits the higher you climb.
Sun Palace Casino Review Conclusion
Naturally, it would be better if the casinos website was updated, if more players could benefit from the bonuses, and if some of the withdrawal restrictions could be lifted, but overall I enjoyed my experience at Sun Palace Casino. No online casino is going to suit every type of casino gambler; but, because of the free no deposit casino bonus, it is certainly worth giving this site a try.